11. The customer marketing method : how to implement and profit from customer relationship managementJay Curry, 2000, manual Abstract: #The #customer marketing method : how to implement and profit from customer relationship management Keywords: potrošnik, motiviranje, vedenje, behaviorizem, intervjuji, tržne raziskave, zagotavljanje kvalitete, pospeševanje prodaje, dobiček, metode, poslovni rezultati, marketing, trženje, management, prodaja, kupci, uporabniki, nakup, zaznavanje, karakterologija, psihologija potrošnika, novi proizvodi Published in RUP: 10.07.2015; Views: 3447; Downloads: 150 Link to full text |
12. The development and management of visitor attractionsJohn Swarbrooke, 2000, higher education textbook Abstract: #The #development and management of visitor attractions Keywords: turizem, turistični proizvod, management, vodenje, prihodnost, kultura, muzeji, narava, naravna bogastva, znamenitosti, zabava, zabavna industrija, nakup, gostinstvo, marketing, trženje, strategija, strategija trženja, kvaliteta, uporaba človeških zmogljivosti, učbeniki, primeri, case study, Velika Britanija, tourism, tourist product, management, leadership, future, culture, museums, nature, natural resources, remarkableness, sight-seeing, entertainment, entertainment industry, shopping, catering, marketing, strategy, marketing strategy, quality, human resource management, textbooks, cases, case study, Great Britain Published in RUP: 10.07.2015; Views: 4478; Downloads: 126 Link to full text |
13. A successful CRM implementation project in a service company : case studyFranka Piskar, Armand Faganel, 2009, original scientific article Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia Published in RUP: 10.07.2015; Views: 3392; Downloads: 39 Link to full text |
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16. Pharmaceutical industry in strategic developmentDragan Kesič, 2011, original scientific article Abstract: World pharmaceutical industry has been changing profoundly as it has been steadily concentrating and consolidating in the last decade. According to our survey, we may underline the intensive marketing management represents an extremely important operational and even strategic function for proper business performance and long-term strategic orientation for the world pharmaceutical companies. We may even conclude that intensive consolidation of world pharmaceutical industry is a market driven and conditioned by strategic marketing management issues. We may estimate that marketing management is to play even more important and especially the highest top priority strategic role in the future globalization and consolidation processes of world pharmaceutical industry. Keywords: farmacevtska industrija, globalizacija, konsolidacija, marketing, management Published in RUP: 15.10.2013; Views: 3728; Downloads: 74 Link to full text |
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20. Synergies in marketing management in camping tourism on the Slovenian Adriatic coastŠtefan Bojnec, Martina Drakulić, 2012, original scientific article Abstract: Purpose - The purpose is to investigate synergies in marketing management in camping tourism to properly understand the perceived client behaviour. Design/methodology/approach - Camping tourism is investigated by using secondary data and the perceived client behaviour by using the primary collected evidence from the interviews and surveys. Findings - The popularity of camping tourism in Slovenia is increasing among foreign tourists. Camping tourism is more significant in accommodation capacities than in overnight stays due to lower utilization rates of the camping tourism capacities. The word-of-mouth is the most significant single factor of marketing and customer relationship management, whereas natural attractions are an important motivation factor for tourist visits. Research limitations/implications - There is a need for updating and repeating the research by using more sophisticated methods of data analysis to include the periods of economic growth and economic recession. Practical implications - The research results indicate the main trends, and the idea on the synergies in marketing management can be used for design of advertising and promotion towards targeting potential and specific consumers and marketing niches in the tourism industry. Originality/value - The primary survey data are used to identify seasonal factors of tourist camp supplies and demands and the underdeveloped secondary tourist infrastructure with a lack of more targeted marketing and customer relationship management towards segmented tourist niche markets. Keywords: synergy, marketing management, camping tourism, advertising, Slovenia Published in RUP: 15.10.2013; Views: 4054; Downloads: 106 Link to full text |