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61.
Vpliv recesije na zavarovalniške posle
Anis Dulić, 2010, undergraduate thesis

Found in: osebi
Keywords: zavarovalnice, Triglav, GRAWE, življenjsko zavarovanje, premije, rast, tržni delež
Published: 15.10.2013; Views: 1205; Downloads: 53
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62.
Quality public services dimensions model as a basis for better customer satisfaction management
Massimo Manzin, Gordana Žurga, Boris Mrak, 2012, original scientific article

Abstract: In the paper, the importance of quality public services dimensions for achieving higher customer satisfaction is presented and explored on the example of Slovenian administrative units. Purpose of the research was to identify which quality dimensions are the most relevant for quality service delivery in Slovene administrative units in order to contribute to strengthening their customer satisfaction management. Survey questionnaire was developed to gather the research data and as the research methodology, structural equation modelling was used. Based on the research data from 402 respondents and the analysis conducted, the standardized model of the administrative procedure quality estimation was developed. The results prove that two latent variables - procedures and employees - exert the greatest influence on the general assessment of administrative procedure quality. Also other findings and conclusions are presented and discussed in the paper and some areas for further research and investigation are indicated.
Found in: osebi
Keywords: quality, public services, dimensions, structural equation modelling, customer satisfaction
Published: 15.10.2013; Views: 1699; Downloads: 37
URL Full text (0,00 KB)

63.
Uvedba uravnoteženega sistema kazalnikov v izbranem podjetju
Nina Zupančič, 2012, undergraduate thesis

Found in: osebi
Keywords: poslovanje, uspešnost, kazalniki, vidiki poslovanja, strategije
Published: 15.10.2013; Views: 1656; Downloads: 50
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64.
Zadovoljstvo uporabnikov na izbrani pošti
Teja Sušelj, 2010, undergraduate thesis

Found in: osebi
Keywords: pošta, storitve, uporabniki, zadovoljstvo, izboljšave
Published: 15.10.2013; Views: 1183; Downloads: 55
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65.
Poslovni načrt za zdraviliški hotel
Zorko Žerjal, 2013, undergraduate thesis

Found in: osebi
Keywords: zdraviliški turizem, poslovni načrti, kriza, tržna analiza
Published: 15.10.2013; Views: 4840; Downloads: 345
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66.
Analiza zadovoljstva uporabnikov potniških železniških storitev
Monika Kavčič, 2012, undergraduate thesis

Found in: osebi
Keywords: storitve, lastnosti, odjemalci, zadovoljstvo, pričakovanja, ugotavljanje, merjenje
Published: 15.10.2013; Views: 972; Downloads: 53
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67.
Uvedba uravnoteženega sistema kazalnikov v izbranem podjetju
Ellen Kerin, 2007, undergraduate thesis

Found in: osebi
Keywords: podjetje, poslovno okolje, uspešnost, merjenje uspešnosti, uravnoteženi sistem kazalnikov, poslovni procesi, kazalniki, poslanstvo, vizija, strateški cilji
Published: 15.10.2013; Views: 1456; Downloads: 52
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68.
Reševanje krize v podjetju
Kristina Mozetič, 2009, undergraduate thesis

Found in: osebi
Keywords: krize, krizni management, značilnosti, razreševanje, podjetniki
Published: 15.10.2013; Views: 2095; Downloads: 63
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69.
Poslovni načrt podjetja s storitveno dejavnostjo
Katarina Kerk, 2011, undergraduate thesis

Found in: osebi
Keywords: podjetja, ustanovitev, poslovni načrti, samostojni podjetniki, organizacija, dogodki, turizem, trženje, konkurenčnost
Published: 15.10.2013; Views: 2975; Downloads: 213
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70.
Organizacijska klima v okviru protislovnih vrednot
Polona Fabjan, 2010, undergraduate thesis

Found in: osebi
Keywords: organizacijska klima, hierarhične ravni, management, vrednote
Published: 15.10.2013; Views: 1023; Downloads: 51
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