1. Dopustniške navade posameznih družbenih slojev v Ljubljani in njeni okolici : diplomska nalogaTina Ferko, 2009, undergraduate thesis Keywords: dopust, počitnice, navade, prosti čas, potovanja, motivi, potrebe, prebivalci, socialnoekonomski položaj, ankete, analize, diplomske naloge Published in RUP: 04.12.2020; Views: 1238; Downloads: 0 |
2. Ukrepi Evropske unije za preprečevanje mednarodnega terorizma in njihov vpliv na varnost turizma : magistrska nalogaBojan Geršak, 2007, master's thesis Keywords: EU, turizem, terorizem, varnost, globalizacija, mednarodna politika, ukrepi, zaščita, mednarodni kriminal, schengenski sporazum, pravni red, krizni management, magistrske naloge Published in RUP: 16.06.2017; Views: 5228; Downloads: 150 Full text (1,20 MB) |
3. Facial attractiveness and stereotypes of hotel guestsŽana Čivre, Mladen Knežević, Petra Zabukovec Baruca, Daša Fabjan, 2013, original scientific article Abstract: The purpose of this research was to determine social interaction between hospitality employees and their guests, and consequently assess how front-line employees categorize and stereotype hotel guests based on their facial attractiveness with reference to three main characteristics. Social stereotypes represent a means of information transmission in the communication process and can enable a more rapid transfer of information during the service delivery in the hospitality industry. The experimental research was conducted with 113 hospitality employees at seven hospitality organizations on the Slovenian coast. The results showed a correlation between the perception of hotel guests' facial attractiveness with their assumed characteristics that can lead to stereotyping. Hotel employees often link the guests' facial attractiveness with three common perceived characteristics - guests' propensity to spend, guests' predisposition to being demanding and guests' 'kindness', and tend to stereotype them on the same basis. These research findings contribute to a better understanding of the complex interactions that occur during a service encounter and show how facial attractiveness of guests plays an important role in the construction of stereotypes by the hospitality employees. Keywords: storitve, socialna interakcija, privlačnost obraza, stereotipi, eksperimentalna raziskava, turizem Published in RUP: 15.10.2013; Views: 12343; Downloads: 68 Link to full text |