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Managing high performance: quality on the edge of chaosSuzanne Winbauer Catana, 2002, published professional conference contribution
Abstract: High performance management in a continuous process of balancing different definitions of quality between four distinct sets of interests. Human resources, products and services, external stakeholders, and the infra-structure of management and information system. Natural tensions exist between these interests which push and pull organizations in different directions. Under managed or over managed, this creative energy of diversity in organizational needs and interests can lead to organizational chaos resulting in poor performance ... low morale, low productivity, non-responsiveness to environmental pressures, and inefficient internal systems. The actions and practices of balancing these tensions naturally placean effective leader/manager in a position of being on the edge of the unknown. Balancing divergent meanings of quality towards complimentary goals characterizes high performance management in the complex organizations in which we find ourselves today.
Keywords: vodenje, kakovost, komuniciranje
Published in RUP: 15.10.2013; Views: 1531; Downloads: 84
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