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Management kakovosti storitev v izbrani bolnišnici : diplomska naloga
Vita Dobravc, 2021, undergraduate thesis

Keywords: kakovost storitev, management, pacienti, SERVQUAL, zaznavanje storitev, zdravstvena ustanova
Published in RUP: 16.09.2021; Views: 1132; Downloads: 116
.pdf Full text (786,26 KB)

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Competing through quality in higher education
Armand Faganel, Mirna Macur, 2005, published scientific conference contribution

Keywords: higher education, services, quality, SERVQUAL, students
Published in RUP: 15.10.2013; Views: 3137; Downloads: 73
URL Link to full text

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Zaznavanje kakovosti storitev v zdravilišču
Gašper Bračič, 2005, undergraduate thesis

Keywords: storitve, kakovost, odjemalci, zavodoljstvo, SERVQUAL, zdravilišče, diplomska dela
Published in RUP: 15.10.2013; Views: 2928; Downloads: 120
URL Link to full text
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Kakovost storitev e-poslovalnice
Tomaž Blatnik, 2006, undergraduate thesis

Keywords: storitve, kakovost storitev, e-poslovanje, e-storitve, odjemalci, zadovoljstvo, SERVQUAL, diplomska dela
Published in RUP: 15.10.2013; Views: 3800; Downloads: 104
URL Link to full text
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