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1.
The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Franka Piskar, 2007, original scientific article

Found in: ključnih besedah
Summary of found: ...9000, quality management systems, customer satisfaction, customer relationship management, standards, ...
Keywords: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standards
Published: 15.10.2013; Views: 1510; Downloads: 24
URL Full text (0,00 KB)
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2.
Strategic market management
David A. Aaker, 2008

Found in: ključnih besedah
Summary of found: ...business environment, structure, development, strategy, market, competitivity, customer relationship, investments, guidelines, analysis, ...
Keywords: management, strateški management, poslovno okolje, struktura, razvoj, strategija, trg, konkurenčnost, odnosi s strankami, investicije, smernice, analiza, management, strategic management, business environment, structure, development, strategy, market, competitivity, customer relationship, investments, guidelines, analysis
Published: 10.07.2015; Views: 1707; Downloads: 20
URL Full text (0,00 KB)

3.
A successful CRM implementation project in a service company
Franka Piskar, Armand Faganel, 2009, original scientific article

Found in: ključnih besedah
Summary of found: ... customer relationship management, implementation, customer focus, process approach,...
Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published: 10.07.2015; Views: 1684; Downloads: 20
URL Full text (0,00 KB)

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