Lupa

Search the repository Help

A- | A+ | Print
Query: search in
search in
search in
search in
* old and bolonia study programme

Options:
  Reset


1 - 5 / 5
First pagePrevious page1Next pageLast page
1.
Quality public services dimensions model as a basis for better customer satisfaction management
Massimo Manzin, Gordana Žurga, Boris Mrak, 2012, original scientific article

Abstract: In the paper, the importance of quality public services dimensions for achieving higher customer satisfaction is presented and explored on the example of Slovenian administrative units. Purpose of the research was to identify which quality dimensions are the most relevant for quality service delivery in Slovene administrative units in order to contribute to strengthening their customer satisfaction management. Survey questionnaire was developed to gather the research data and as the research methodology, structural equation modelling was used. Based on the research data from 402 respondents and the analysis conducted, the standardized model of the administrative procedure quality estimation was developed. The results prove that two latent variables - procedures and employees - exert the greatest influence on the general assessment of administrative procedure quality. Also other findings and conclusions are presented and discussed in the paper and some areas for further research and investigation are indicated.
Found in: ključnih besedah
Summary of found: Zadetek v naslovu
Keywords: quality, public services, dimensions, structural equation modelling, customer satisfaction
Published: 15.10.2013; Views: 1676; Downloads: 36
URL Full text (0,00 KB)

2.
3.
Using the cultural dimension and accounting value classification frameworks to investigate cultural diversity in a multi-national South African-based company
Stefan Stander, Pieter Buys, Merwe Oberholzer, 2013, original scientific article

Found in: ključnih besedah
Summary of found: ...accounting value classification, corporate culture, cultural dimensions, mergers and acquisitions, resilience, sustainability, ...
Keywords: accounting value classification, corporate culture, cultural dimensions, mergers and acquisitions, resilience, sustainability
Published: 30.12.2015; Views: 1401; Downloads: 25
URL Full text (0,00 KB)
This document has more files! More...

4.
Potencial za ustanovitev čezmejnega morskega zavarovanega območja v Piranskem zalivu in okolici, Severni Jadran
Matic Jančič, 2015, master's thesis

Found in: ključnih besedah
Summary of found: ...NATURA 2000, Tursiops truncatus, Caretta caretta, human dimensions, crossborder cooperation, management plan...
Keywords: Piran Bay, marine protected area, transboundary conservation, NATURA 2000, Tursiops truncatus, Caretta caretta, human dimensions, crossborder cooperation, management plan
Published: 13.11.2017; Views: 494; Downloads: 15
URL Full text (0,00 KB)

5.
The prospect of a transboundary marine protected area to help resolve the Piran bay border dispute in the Northern Adriatic
Matic Jančič, 2016, published scientific conference contribution abstract

Found in: ključnih besedah
Summary of found: ...NATURA 2000, Tursiops truncatus, Caretta caretta, human dimensions, crossborder cooperation, management plan...
Keywords: Piran Bay, marine protected area, transboundary conservation, NATURA 2000, Tursiops truncatus, Caretta caretta, human dimensions, crossborder cooperation, management plan
Published: 23.07.2019; Views: 166; Downloads: 4
URL Full text (0,00 KB)

Search done in 0 sec.
Back to top
Logos of partners University of Maribor University of Ljubljana University of Primorska University of Nova Gorica