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The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Franka Piskar, 2007, original scientific article

Found in: ključnih besedah
Summary of found: ...management systems, customer satisfaction, customer relationship management, standards, ...
Keywords: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standards
Published: 15.10.2013; Views: 1579; Downloads: 25
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