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Uvedba kontaktnega centra in CRM rešitve v podjetje
Andreja Terčelj, 2010, undergraduate thesis

Keywords: kupci, odnosi s strankami, upravljanje, management, kontaktni center, informacijski sistemi
Published in RUP: 15.10.2013; Views: 2858; Downloads: 142
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CRM tehnologija v klicnih centrih
Marko Drev, 2006, undergraduate thesis

Keywords: klicni centri, razvoj CRM aplikacije, tehnologija, odnosi s strankami, diplomska dela
Published in RUP: 15.10.2013; Views: 3038; Downloads: 80
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