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1.
Factors of successful innovation in services
Marko Ropret, Peter Fatur, Karmen Rodman, Borut Likar, 2011, original scientific article

Abstract: The objective of the research was to identify innovation factors influencing the performance of service companies. The study encompassed 87 Slovenian companies. The statistical analysis was performed in three phases. The first phase encompassed a principal component analysis, during which five potentially influential input and two output innovation factors were extracted. The second phase consisted of descriptive statistics, thus providing insights into the state of innovativeness in the service sector. Regression analysis followed in the final phase. The results of regression analysis identified the factor of innovation and market policy and the factor comparison with competition as influential on the average total benefit of the company from innovations. Interestingyz, both factors reveal an innovation 'follower' pattern in services, thus indicating that stronger company's own incentives may be required for a breakthrough innovation.
Found in: ključnih besedah
Summary of found: ...identify innovation factors influencing the performance of service companies. The study encompassed 87 Slovenian companies.... ...service innovation, services, service management, research and development, analysis, Slovenia, principal component...
Keywords: service innovation, services, service management, research and development, analysis, Slovenia, principal component analysis, PCA, innovation policy, market policy, breakthrough innovation
Published: 15.10.2013; Views: 2177; Downloads: 45
URL Full text (0,00 KB)

2.
The service university
Arild Tjeldvoll, 2010, original scientific article

Found in: ključnih besedah
Summary of found: ...service university, quality, information technology, academic freedom, management, ...
Keywords: service university, quality, information technology, academic freedom, management
Published: 15.10.2013; Views: 1292; Downloads: 20
URL Full text (0,00 KB)
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3.
A successful CRM implementation project in a service company
Franka Piskar, Armand Faganel, 2009, original scientific article

Found in: ključnih besedah
Summary of found: ...customer relationship management, implementation, customer focus, process approach, quality, customer...
Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published: 10.07.2015; Views: 1634; Downloads: 19
URL Full text (0,00 KB)

4.
Restaurant quality measurement based on marketing factors, the managers´ perspective
Marko Kukanja, 2015, original scientific article

Found in: ključnih besedah
Summary of found: ...restaurant quality, service quality management, F&B management, marketing mix, Slovenia,...
Keywords: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Published: 08.08.2016; Views: 1193; Downloads: 20
URL Full text (0,00 KB)
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