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Service quality in restaurants operating in a rural area : the case of Slovenian Istria
Marko Kukanja, Tanja Planinc, 2019, original scientific article

Abstract: The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.
Keywords: restaurant industry, service quality, rural areas, Slovenian Istria
Published in RUP: 30.11.2021; Views: 929; Downloads: 34
Full text (3,64 MB)

Restaurant quality, a cross-national comparison between two neighbouring North Mediterranean domestic customers´ perspective
Marko Kukanja, Tanja Planinc, 2015, original scientific article

Keywords: domestic customers, restaurant industry, service quality, DINESERV, Opatija, Portorož
Published in RUP: 08.08.2016; Views: 2942; Downloads: 89
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Restaurant quality measurement based on marketing factors : the managersʹ perspective
Marko Kukanja, 2015, original scientific article

Keywords: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Published in RUP: 08.08.2016; Views: 2996; Downloads: 70
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A successful CRM implementation project in a service company : case study
Franka Piskar, Armand Faganel, 2009, original scientific article

Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published in RUP: 10.07.2015; Views: 3276; Downloads: 39
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The service university
Arild Tjeldvoll, 2010, original scientific article

Keywords: service university, quality, information technology, academic freedom, management
Published in RUP: 15.10.2013; Views: 3027; Downloads: 72
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