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3. Motivacija zaposlenihJasna Zajc, 2008, diplomsko delo Najdeno v: osebi
Ključne besede: motivacija, komuniciranje, vodenje, zadovoljstvo zaposlenih, človeški kapital, izobraževanje, usposabljanje, nagrajevanje
Objavljeno: 15.10.2013; Ogledov: 1910; Prenosov: 45
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6. Pomen vodenja in komuniciranja ob spreminjanju v neprofitni organizacijiMarjana Nemanič, 2010, diplomsko delo Najdeno v: osebi
Ključne besede: vodja, vodenje, komuniciranje, management, speminjanje, sestanki, neprofitne organozacije, hierarhija
Objavljeno: 15.10.2013; Ogledov: 1414; Prenosov: 58
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7. Quality public services dimensions model as a basis for better customer satisfaction managementMassimo Manzin, Gordana Žurga, Boris Mrak, 2012, izvirni znanstveni članek Opis: In the paper, the importance of quality public services dimensions for achieving higher customer satisfaction is presented and explored on the example of Slovenian administrative units. Purpose of the research was to identify which quality dimensions are the most relevant for quality service delivery in Slovene administrative units in order to contribute to strengthening their customer satisfaction management. Survey questionnaire was developed to gather the research data and as the research methodology, structural equation modelling was used. Based on the research data from 402 respondents and the analysis conducted, the standardized model of the administrative procedure quality estimation was developed. The results prove that two latent variables - procedures and employees - exert the greatest influence on the general assessment of administrative procedure quality. Also other findings and conclusions are presented and discussed in the paper and some areas for further research and investigation are indicated.
Najdeno v: osebi
Ključne besede: quality, public services, dimensions, structural equation modelling, customer satisfaction
Objavljeno: 15.10.2013; Ogledov: 1604; Prenosov: 34
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10. IQUAL - Improving quality of public management through application of the CAF model - APPROVEDDmitry Maslov, Gordana Žurga, Ilze Kurme, Oleg Stanislavovich Tarbinskii, 2009, projektna dokumentacija (idejni projekt, izvedbeni projekt) Najdeno v: osebi
Ključne besede: javna uprava, management kakovosoti, CAF, projekti
Objavljeno: 15.10.2013; Ogledov: 3011; Prenosov: 12
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