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1.
Factors of successful innovation in services
Marko Ropret, Peter Fatur, Karmen Rodman, Borut Likar, 2011, izvirni znanstveni članek

Opis: The objective of the research was to identify innovation factors influencing the performance of service companies. The study encompassed 87 Slovenian companies. The statistical analysis was performed in three phases. The first phase encompassed a principal component analysis, during which five potentially influential input and two output innovation factors were extracted. The second phase consisted of descriptive statistics, thus providing insights into the state of innovativeness in the service sector. Regression analysis followed in the final phase. The results of regression analysis identified the factor of innovation and market policy and the factor comparison with competition as influential on the average total benefit of the company from innovations. Interestingyz, both factors reveal an innovation 'follower' pattern in services, thus indicating that stronger company's own incentives may be required for a breakthrough innovation.
Najdeno v: ključnih besedah
Povzetek najdenega: ...identify innovation factors influencing the performance of service companies. The study encompassed 87 Slovenian companies.... ...service innovation, services, service management, research and development, analysis, Slovenia, principal component...
Ključne besede: service innovation, services, service management, research and development, analysis, Slovenia, principal component analysis, PCA, innovation policy, market policy, breakthrough innovation
Objavljeno: 15.10.2013; Ogledov: 2177; Prenosov: 45
URL Polno besedilo (0,00 KB)

2.
The service university
Arild Tjeldvoll, 2010, izvirni znanstveni članek

Najdeno v: ključnih besedah
Povzetek najdenega: ...service university, quality, information technology, academic freedom, management, ...
Ključne besede: service university, quality, information technology, academic freedom, management
Objavljeno: 15.10.2013; Ogledov: 1292; Prenosov: 20
URL Polno besedilo (0,00 KB)
Gradivo ima več datotek! Več...

3.
A successful CRM implementation project in a service company
Franka Piskar, Armand Faganel, 2009, izvirni znanstveni članek

Najdeno v: ključnih besedah
Povzetek najdenega: ...customer relationship management, implementation, customer focus, process approach, quality, customer...
Ključne besede: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Objavljeno: 10.07.2015; Ogledov: 1634; Prenosov: 19
URL Polno besedilo (0,00 KB)

4.
Restaurant quality measurement based on marketing factors, the managers´ perspective
Marko Kukanja, 2015, izvirni znanstveni članek

Najdeno v: ključnih besedah
Povzetek najdenega: ...restaurant quality, service quality management, F&B management, marketing mix, Slovenia,...
Ključne besede: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Objavljeno: 08.08.2016; Ogledov: 1195; Prenosov: 20
URL Polno besedilo (0,00 KB)
Gradivo ima več datotek! Več...

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