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12. Public employment services placement service's performance under scrutiny : Analysing placement service inherent causal assumptionsKlemen Širok, Katarina Košmrlj Muha, Suzana Sedmak, 2015, published scientific conference contribution abstract Keywords: zavod za zaposlovanje, trg dela, vrednotenje, placement, public employment service, program theory, evaluation
Published in RUP: 14.10.2015; Views: 2766; Downloads: 73
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13. Pre-service teachers' attitude towards learning and teaching English to young learnersSilva Bratož, 2015, original scientific article Abstract: Considerable attention has recently been invested into researching the influence of affective variables, such as attitudes and motivation on foreign language learning and teaching. The topic is timely and relevant especially at the time when English is being introduced as an obligatory subject in the first cycle of primary school in Slovenia. Two key issues are addressed: attitudes towards learning and teaching English as a foreign language and the profile of the young learners' language teacher. The article presents the results of a small-scale research conducted with a group of primary education students on their attitudes towards learning and teaching English. The results suggest that trainee teachers have moderately positive attitudes towards learning English but diverse attitudes towards teaching a foreign language.
Keywords: English as a foreign language, pre-service teachers, attitudes, motivation, young language learners
Published in RUP: 14.10.2015; Views: 3424; Downloads: 76
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14. A successful CRM implementation project in a service company : case studyFranka Piskar, Armand Faganel, 2009, original scientific article Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Published in RUP: 10.07.2015; Views: 3345; Downloads: 39
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16. Logistics outsourcing : lessons from case studiesAldo Srabotič, Mitja Ruzzier, 2012, original scientific article Abstract: This paper investigates key success factors in logistics outsourcing. A model is used to illustrate outsourcing relationships and then applied to three examples from the logistics sector. The model is presented as a tool which can help managers to minimize the chance of failure by explicitly addressing key issues prior to the implementation of a partnership. In order to fully capture the complexity of the outsourcing process, the model is refined by the analysis of implementation of outsourcing methodology and the analysis of the presence of outsourcing myths in each case. We find that the implementation of outsourcing methodology is critical to successful outsourcing. Overall, we find that the main common factors leading to logistics outsourcing success, after the right third party service provider has been selected, are improved service levels and commercial viability for both parties, joint vision and objectives of the partnership, clear roles, top management commitment and support, communication and trust. The results of the case analysis shed light on what is the key to a successful outsourcing relationship and indicate how the architecture of logistics outsourcing can be analyzed and improved.
Keywords: third-party logistics, outsourcing, services, transpot, service provider, partnership
Published in RUP: 15.10.2013; Views: 3187; Downloads: 81
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