Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, SloveniaPublished in RUP: 10.07.2015; Views: 3333; Downloads: 39 Link to full text
Keywords: Bologna process, higher education, quality in education, credit system, knowledge, time spent in studying, student workloadPublished in RUP: 15.10.2013; Views: 3582; Downloads: 106 Link to full textThis document has more files! More...