931. Facial attractiveness and stereotypes of hotel guestsŽana Čivre, Mladen Knežević, Petra Zabukovec Baruca, Daša Fabjan, 2013, original scientific article Abstract: The purpose of this research was to determine social interaction between hospitality employees and their guests, and consequently assess how front-line employees categorize and stereotype hotel guests based on their facial attractiveness with reference to three main characteristics. Social stereotypes represent a means of information transmission in the communication process and can enable a more rapid transfer of information during the service delivery in the hospitality industry. The experimental research was conducted with 113 hospitality employees at seven hospitality organizations on the Slovenian coast. The results showed a correlation between the perception of hotel guests' facial attractiveness with their assumed characteristics that can lead to stereotyping. Hotel employees often link the guests' facial attractiveness with three common perceived characteristics - guests' propensity to spend, guests' predisposition to being demanding and guests' 'kindness', and tend to stereotype them on the same basis. These research findings contribute to a better understanding of the complex interactions that occur during a service encounter and show how facial attractiveness of guests plays an important role in the construction of stereotypes by the hospitality employees. Keywords: storitve, socialna interakcija, privlačnost obraza, stereotipi, eksperimentalna raziskava, turizem Published in RUP: 15.10.2013; Views: 12386; Downloads: 68 Link to full text |
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935. Specializirani jezikovni korpusi in funkcijska zvrstnostVesna Mikolič, 2009, published scientific conference contribution Abstract: Gradnja specializiranih jezikovnih korpusov pomeni nujo in priložnost, da se na osnovi širokega nabora besedil v dejanski rabi na posameznih predmetnostnih področjih nanovo preveri, kateri so ključni elementi funkcijskosti in jezikovne členjenosti. V prispevku na osnovi primera gradnje specializiranega jezikovnega korpusa na področju turizma odpiramo vprašanje definicije funkcijske jezikovne zvrstnosti in v njenem okviru strokovnih jezikov ter podajamo utemeljitev terminov podro.na jezikovna in besedilna zvrstnost ter posledično terminov področni govor, področna besedila in področni jeziki. Keywords: diskurz, funkcijska jezikovna zvrstnost, besedilna zvrstnost, specializirani jezikovni korpusi, turizem Published in RUP: 15.10.2013; Views: 3807; Downloads: 50 Link to full text |
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937. Navtični turizem kot dejavnost obremenjevanja okolja v občinah Koper, Izola in PiranPetra Kačič, 2012, undergraduate thesis Keywords: navtični turizem, obremenjevanje okolja, dejavnosti obremenjevanja, slovensko morje, križarski turizem, občina Koper, občina Izola, občina Piran, geografija, diplomska dela Published in RUP: 15.10.2013; Views: 3791; Downloads: 138 Full text (4,19 MB) |
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940. Poslovni načrt podjetja s storitveno dejavnostjoKatarina Kerk, 2011, undergraduate thesis Keywords: podjetja, ustanovitev, poslovni načrti, samostojni podjetniki, organizacija, dogodki, turizem, trženje, konkurenčnost Published in RUP: 15.10.2013; Views: 5206; Downloads: 351 Link to full text This document has more files! More... |