The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies

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Title:	The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Authors:	ID Piskar, Franka (Author)
Files:	http://www.fm-kp.si/zalozba/ISSN/1581-6311/5_045-061.pdf
Language:	English
Work type:	Not categorized
Typology:	1.01 - Original Scientific Article
Organization:	FM - Faculty of Management
Keywords:	ISO 9000, quality management systems, customer satisfaction, customer relationship management, standards
Year of publishing:	2007
Number of pages:	str. [45]-61
Numbering:	Vol. 5, No. 1
PID:	20.500.12556/RUP-1481
ISSN:	1581-6311
UDC:	005.336.3:006
COBISS.SI-ID:	2059223
Publication date in RUP:	15.10.2013
Views:	3543
Downloads:	87
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