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Title:Management kakovosti storitev v izbrani bolnišnici : diplomska naloga
Authors:ID Dobravc, Vita (Author)
ID Markič, Mirko (Mentor) More about this mentor... This link opens in a new window
Files:.pdf RAZ_Dobravc_Vita_i2021.pdf (786,26 KB)
MD5: F893DB1933205F6022F141EFCAEA9AEC
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FM - Faculty of Management
Keywords:kakovost storitev, management, pacienti, SERVQUAL, zaznavanje storitev, zdravstvena ustanova
Place of publishing:Koper
Place of performance:Koper
Publisher:[V. Dobravc]
Year of publishing:2021
Year of performance:2021
Number of pages:IX, 41 str., [9] str. pril.
PID:20.500.12556/RUP-16863 This link opens in a new window
UDC:005.336.3:614.21(043.2)
COBISS.SI-ID:76658691 This link opens in a new window
Publication date in RUP:16.09.2021
Views:1174
Downloads:118
Metadata:XML RDF-CHPDL DC-XML DC-RDF
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Secondary language

Language:English
Keywords:quality of service, management, patients, SERVQUAL, perception of service, healthcare institution


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