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Title:Vpliv digitalizacije procesa ravnanja odnosov z odjemalci na uspešnost prodajnega procesa izbranega podjetja : magistrska naloga
Authors:ID Šinkovec, Nina (Author)
ID Godnov, Uroš (Mentor) More about this mentor... This link opens in a new window
Files:.pdf FM_Sinkovec_Nina_i2021.pdf (1,30 MB)
MD5: C0910A6CDF7620CE7B06DA6D62F148B2
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FM - Faculty of Management
Keywords:ravnanje odnosov z odjemalci, klicni center, kazalniki uspešnosti, digitalizacija, Cocos CRM
Place of publishing:Koper
Place of performance:Koper
Publisher:[N. Šinkovec]
Year of publishing:2021
Year of performance:2021
Number of pages:IX, 67 str., [4] str. pril.
PID:20.500.12556/RUP-17154 This link opens in a new window
UDC:659.186:658.8(043.2)
COBISS.SI-ID:83781123 This link opens in a new window
Publication date in RUP:05.11.2021
Views:1183
Downloads:55
Metadata:XML RDF-CHPDL DC-XML DC-RDF
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Secondary language

Language:English
Keywords:customer relationship management, call center, key performance, digitalization, Cocos CRM


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