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Title:Measuring the impacts of organizational responses
Authors:Ekiz, Erdogan Haktan (Author)
Arasli, Huseyin (Author)
Files:URL http://www.fm-kp.si/zalozba/ISSN/1581-6311/5_271-287.pdf
 
Language:English
Work type:Not categorized
Tipology:1.01 - Original Scientific Article
Organization:FM - Faculty of Management
Keywords:customer complaints, organizational responses, satisfaction, repurchase intension, word of mouth commmunication, northern Cyyprus, hotel industry
Year of publishing:2007
Number of pages:str. 271-287
Numbering:Vol. 5, no. 3
ISSN:1581-6311
UDC:338.488.2:640.4(564.3)
COBISS_ID:2279639 Link is opened in a new window
Views:1628
Downloads:24
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