Certain aspects of providing customer satisfaction

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Title:	Certain aspects of providing customer satisfaction
Authors:	ID Đorđević, Dejan P. (Author) ID Ćoćkalo, Dragan (Author) ID Sajfert, Zvonko (Author) ID Nikolić, Milan (Author)
Files:	http://www.fm-kp.si/zalozba/ISSN/1581-6311/9_039-062.pdf
Language:	English
Work type:	Not categorized
Typology:	1.01 - Original Scientific Article
Organization:	FM - Faculty of Management
Keywords:	management kakovosti, trženjski odnosi, uporabniki, zadovoljstvo, kibernetski model
Year of publishing:	2011
Number of pages:	str. 39-62
Numbering:	Vol. 9, no. 1
PID:	20.500.12556/RUP-2316
ISSN:	1581-6311
UDC:	005.6
COBISS.SI-ID:	3961815
Publication date in RUP:	15.10.2013
Views:	3011
Downloads:	71
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Language:	Slovenian
Keywords:	QMS, TQM, relationship marketing, customers, satisfaction, cybernetic model

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