Measuring the impacts of organizational responsesEkiz, Erdogan Haktan (Avtor) Arasli, Huseyin (Avtor) customer complaintsorganizational responsessatisfactionrepurchase intensionword of mouth commmunicationnorthern Cyyprushotel industry20072013-10-15 12:06:42Delo ni kategorizirano2049ISSN: 1581-6311UDK: 338.488.2:640.4(564.3)COBISS.SI-ID: 2279639sl