Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfactionSelinšek, Aleksandra (Avtor) Snoj, Boris (Avtor) perceived qualityperceived valuesatisfactionretail banking services20102013-10-15 12:07:01Delo ni kategorizirano2308ISSN: 1581-6311UDK: 336.71:005.6COBISS.SI-ID: 3616983sl