A successful CRM implementation project in a service companyPiskar, Franka (Avtor) Faganel, Armand (Avtor) customer relationship managementimplementationcustomer focusprocess approachqualitycustomer informationmarketingservice companySloveniaModerna organizacija20092015-07-10 17:48:41Delo ni kategorizirano4903ISSN: 1318-5454UDK: 658.89:005.6OceCobissID: 610909COBISS.SI-ID: 3304407sl