20.500.12556/RUP-22245 Assessing the Impact of Emotional Intelligence on Employee Performance: Toward an Integrated Emotional Intelligence Framework Ocenjevanje vpliva čustvene inteligence na uspešnost zaposlenih: v smeri integriranega okvira čustvene inteligence Emotional intelligence has garnered significant attention in the field of business management. It encompasses a range of interpersonal and intrapersonal skills that profoundly impact multiple aspects of human behaviour, relationships, and general well-being. Emotional intelligence has been demonstrated to be a pivotal element in shaping workplace dynamics, maintaining the well-being of employees, and improving organisational performance. Therefore, this paper aims to investigate and analyse the impact of emotional intelligence on employee performance. A survey was conducted in the business process outsourcing sector in Mauritius. Results demonstrated that factors including years of experience, educational level, age group, motivation and job roles positively influence emotional intelligence and employee performance. In addition, an emotional intelligence framework was proposed to mediate conflicts between higher management and employees. Finally, relevant recommendations have been put forward on how to improve performance and also how to reduce conflicts. Čustvena inteligenca je pritegnila veliko pozornosti na področju poslovnega upravljanja. Zajema vrsto medosebnih in osebnih veščin, ki močno vplivajo na več vidikov človeškega vedenja, odnosov in splošnega počutja. Čustvena inteligenca se je izkazala za ključni element pri oblikovanju dinamike na delovnem mestu, ohranjanju dobrega počutja zaposlenih in izboljšanju uspešnosti organizacije. Zato je namen tega prispevka raziskati in analizirati vpliv čustvene inteligence na uspešnost zaposlenih. Raziskava je bila izvedena v sektorju zunanjega izvajanja poslovnih procesov na Mauritiusu. Rezultati so pokazali, da dejavniki, kot so leta izkušenj, izobrazbena raven, starostna skupina, motivacija in delovne vloge, pozitivno vplivajo na čustveno inteligenco in na uspešnost zaposlenih. Poleg tega je predlagan okvir čustvene inteligence za posredovanje pri konfliktih med višjim vodstvom in zaposlenimi. Na koncu so podana ustrezna priporočila, kako izboljšati uspešnost in kako zmanjšati konflikte. emotional intelligence employee performance employee motivation conflict management čustvena inteligenca uspešnost zaposlenih motivacija zaposlenih obvladovanje konfliktov true false false Angleški jezik Slovenski jezik Članek v reviji 2025-12-18 12:56:32 2025-12-18 12:56:34 2026-06-24 08:53:57 0000-00-00 00:00:00 2025 0 0 no. 1 Vol. 23 2025 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2025-03-29 1854-6935 https://doi.org/10.26493/1854-6935.23.27-48 280974595 https://ojs.upr.si/index.php/fm/article/download/158/80 1 e7eb6f57-dc08-11f0-8f0b-005056ac49c0 https://repozitorij.upr.si/Dokument.php?lang=slv&id=32304 MGT_Gaya_Yash_Krishna_2025.pdf MGT_Gaya_Yash_Krishna_2025.pdf 1 A4934872BB81483DA6A2DFE9114670C5 2ce150c6abc409d876d9633d057b36546fadfa10c0901005e6d9a6bdffe2e0dd 32112e34-dc09-11f0-8f0b-005056ac49c0 https://repozitorij.upr.si/Dokument.php?lang=slv&id=32305 Založba Univerze na Primorskem 0 0 0