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Kakovost zavarovalnih storitev kot podlaga za zadovoljstvo odjemalcev
Mojca Kus, 2007, undergraduate thesis

Keywords: anketa, kakovost, management, odjemalec, pričakovanje, storitev, zadovoljstvo, zavarovalnica, diplomska dela
Published in RUP: 15.10.2013; Views: 3716; Downloads: 107
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