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Service encounter related process quality, patient satisfaction, and behavioral intention
Mekoth Nandkumar, George P. Babu, Vidya Dalvi, Nirmala Rajanala, Khuseyn Nizomadinov, 2011, original scientific article

Keywords: zdravstvo, storitve, kakovost, pacienti, zadovoljstvo, Indija
Published in RUP: 15.10.2013; Views: 3979; Downloads: 110
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