Keywords: mangement kakovosti, model SERVQUALPublished in RUP: 05.07.2024; Views: 3954; Downloads: 96 Full text (817,06 KB)
Keywords: industrija srečanj, zadovoljstvo, pričakovanja, kakovost, kakovost storitev, SERVQUAL modelPublished in RUP: 07.06.2021; Views: 2866; Downloads: 45 Full text (3,14 MB)