Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, SloveniaPublished in RUP: 10.07.2015; Views: 3740; Downloads: 41 Link to full text
Keywords: management, strateški management, poslovno okolje, struktura, razvoj, strategija, trg, konkurenčnost, odnosi s strankami, investicije, smernice, analiza, management, strategic management, business environment, structure, development, strategy, market, competitivity, customer relationship, investments, guidelines, analysisPublished in RUP: 10.07.2015; Views: 5977; Downloads: 64 Link to full text
Keywords: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standardsPublished in RUP: 15.10.2013; Views: 3644; Downloads: 87 Link to full text