Keywords: efficient, effective, key process indicators, processes, process approach, business model, business process management, process orientation, production, services, strategic map, business perfomancePublished in RUP: 24.09.2024; Views: 402; Downloads: 12 Full text (2,61 MB)
Keywords: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, SloveniaPublished in RUP: 10.07.2015; Views: 3739; Downloads: 41 Link to full text
