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1.
Quality management systems in higher education
Armand Faganel, Slavko Dolinšek, 2005, published scientific conference contribution

Keywords: management systems, quality, European Quality Award, higher education
Published in RUP: 15.10.2013; Views: 4093; Downloads: 81
URL Link to full text

2.
The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Franka Piskar, 2007, original scientific article

Keywords: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standards
Published in RUP: 15.10.2013; Views: 4395; Downloads: 89
URL Link to full text
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