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Service quality in restaurants operating in a rural area : the case of Slovenian Istria
Marko Kukanja, Tanja Planinc, 2019, original scientific article

Abstract: The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.
Keywords: restaurant industry, service quality, rural areas, Slovenian Istria
Published in RUP: 30.11.2021; Views: 1436; Downloads: 43
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Restaurant quality, a cross-national comparison between two neighbouring North Mediterranean domestic customers´ perspective
Marko Kukanja, Tanja Planinc, 2015, original scientific article

Keywords: domestic customers, restaurant industry, service quality, DINESERV, Opatija, Portorož
Published in RUP: 08.08.2016; Views: 3624; Downloads: 91
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Restaurant quality measurement based on marketing factors : the managersʹ perspective
Marko Kukanja, 2015, original scientific article

Keywords: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Published in RUP: 08.08.2016; Views: 3524; Downloads: 72
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Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Marko Kukanja, Doris Gomezelj Omerzel, Borut Kodrič, 2016, original scientific article

Keywords: F&B management, loyalty, marketing mix, restaurant quality
Published in RUP: 07.08.2016; Views: 3903; Downloads: 154
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