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Students assessment about quality of library services at slovenian public universities
Petruša Miholič, 2020, published scientific conference contribution abstract

Keywords: academic libraries, library services, quality, user satisfaction, student assessment
Published in RUP: 22.06.2020; Views: 2371; Downloads: 17
URL Link to full text

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Improvement of business competitiveness through developing G2B e-services in Slovenia and Macedonia
Zoran Janevski, Štefan Bojnec, Uroš Godnov, Tatjana Petkovska Mirčevska, Biljana Angelova, Monika Angeloska Dichovska, 2015, original scientific article

Abstract: Governments around the world use modern information and communication technologies increasingly in their activities trying to make their services better and more easily accessible to their citizens and businesses.The aim of this paper is to analyze some e-Government services in Slovenia and Macedonia by focusing on government-to-business applications (G2B) with special emphasis on their contribution to creating better business environement in these two countries respectively. The data presented in this analysis come from both desk and field research made in Slovenia and Macedonia.The development of government-to-business services facilitates the interaction between governments and businesses via web-based applications; improves e-business environment and increases business benefits for the companies. By using government-to-business applications companies save time and money; have more efficient communication with government entities and contribute to achieving a higher level of transparency of government activities.
Keywords: G2B application, e-Government, business climate, business benefits, e-services
Published in RUP: 07.08.2016; Views: 5241; Downloads: 175
URL Link to full text

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Competing through quality in higher education
Armand Faganel, Mirna Macur, 2005, published scientific conference contribution

Keywords: higher education, services, quality, SERVQUAL, students
Published in RUP: 15.10.2013; Views: 3736; Downloads: 75
URL Link to full text

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Wages in hospitality industry and hospitality industry entrepreneurship development
Sergej Gričar, Štefan Bojnec, 2011, published scientific conference contribution abstract

Keywords: tourism, hospitality industry, services, Slovenia
Published in RUP: 15.10.2013; Views: 3544; Downloads: 86
URL Link to full text

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Logistics outsourcing : lessons from case studies
Aldo Srabotič, Mitja Ruzzier, 2012, original scientific article

Abstract: This paper investigates key success factors in logistics outsourcing. A model is used to illustrate outsourcing relationships and then applied to three examples from the logistics sector. The model is presented as a tool which can help managers to minimize the chance of failure by explicitly addressing key issues prior to the implementation of a partnership. In order to fully capture the complexity of the outsourcing process, the model is refined by the analysis of implementation of outsourcing methodology and the analysis of the presence of outsourcing myths in each case. We find that the implementation of outsourcing methodology is critical to successful outsourcing. Overall, we find that the main common factors leading to logistics outsourcing success, after the right third party service provider has been selected, are improved service levels and commercial viability for both parties, joint vision and objectives of the partnership, clear roles, top management commitment and support, communication and trust. The results of the case analysis shed light on what is the key to a successful outsourcing relationship and indicate how the architecture of logistics outsourcing can be analyzed and improved.
Keywords: third-party logistics, outsourcing, services, transpot, service provider, partnership
Published in RUP: 15.10.2013; Views: 3907; Downloads: 82
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