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8. Ugotavljanje kakovosti storitev v splošnih knjižnicahIgor Podbrežnik, Štefan Bojnec, 2013, znanstvena monografija Ključne besede: splošne knjižnice, knjižnične storitve, ocenjevanje kakovosti, anketni vprašalniki, statistični podatki, analize podatkov, Slovenija Objavljeno v RUP: 21.12.2015; Ogledov: 3257; Prenosov: 117 Celotno besedilo (1,52 MB) |
9. University of Primorska University Library : from ideas (2003) across borders (2013) to the goal (2023)Petruša Miholič, 2015, objavljeni povzetek strokovnega prispevka na konferenci Ključne besede: visokošolske knjižnice, univerzitetne knjižnice, reorganizacija, knjižnične storitve, Univerza na Primorskem, academic libraries, university libraries, library services, reorganization, University of Primorska Objavljeno v RUP: 14.10.2015; Ogledov: 4138; Prenosov: 35 Povezava na celotno besedilo |
10. Od zadovoljnega k uspešnemu uporabniku knjižnic : konceptualni in metodološki elementi raziskovanja uporabnikovAndrej Pinter, 2004, izvirni znanstveni članek Opis: This paper deals with a specific segment of libraries' activities which has been much exposed recently - the user. For the library of today, opinions of its users are no longer a curiosity; they are an important aspect of its research activities and also of its administrative practices. The purpose of this paper is thus twofold: to outline a broader framework of library users research and to discuss selected dilemmas that commonly arise in this framework. As users research has become a prominent activity in the international arena and has also established itself in Slovenia, the paper comments on most popular measurement instruments for library users research (SERVQUAL, LibQUAL+) and also on the ways of defining key dimensions of users'perceptions of the library service. Special attention is placed on a systematic distinction between the concept of library service quality and users' satisfaction. This is an important conceptual dilemma which also affects research methodology. The concluding part of the paper presents and empirical analysis of the relation between the selected dimensions of users' satisfaction and their success in searching for desired library materials. This problem is conceptually extracted from contemporary debates about the results of users' research, whereas in practical terms it derives from the context of one of the public libraries in Ljubljana. Ključne besede: knjižnice, bibliotekarstvo, uporabniki, metodologija, mnenjske raziskave Objavljeno v RUP: 10.07.2015; Ogledov: 2629; Prenosov: 95 Povezava na celotno besedilo |