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Service quality in restaurants operating in a rural area : the case of Slovenian Istria
Marko Kukanja, Tanja Planinc, 2019, izvirni znanstveni članek

Opis: The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.
Ključne besede: restaurant industry, service quality, rural areas, Slovenian Istria
Objavljeno v RUP: 30.11.2021; Ogledov: 2948; Prenosov: 44
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Restaurant quality, a cross-national comparison between two neighbouring North Mediterranean domestic customers´ perspective
Marko Kukanja, Tanja Planinc, 2015, izvirni znanstveni članek

Ključne besede: domestic customers, restaurant industry, service quality, DINESERV, Opatija, Portorož
Objavljeno v RUP: 08.08.2016; Ogledov: 5190; Prenosov: 96
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Restaurant quality measurement based on marketing factors : the managersʹ perspective
Marko Kukanja, 2015, izvirni znanstveni članek

Ključne besede: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Objavljeno v RUP: 08.08.2016; Ogledov: 5186; Prenosov: 74
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Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Marko Kukanja, Doris Gomezelj Omerzel, Borut Kodrič, 2016, izvirni znanstveni članek

Ključne besede: F&B management, loyalty, marketing mix, restaurant quality
Objavljeno v RUP: 08.08.2016; Ogledov: 5318; Prenosov: 166
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