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Explaining physical activity and self-rated health through motivation and perceived service quality : a structural equation model
Vojko Vučković, Klemen Širok, Marta Bon, 2026, izvirni znanstveni članek

Ključne besede: service quality, exercise motivation, physical activity, self-rated health, self-determination theory, SEM, health promotion
Objavljeno v RUP: 21.02.2026; Ogledov: 372; Prenosov: 4
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Service quality in restaurants operating in a rural area : the case of Slovenian Istria
Marko Kukanja, Tanja Planinc, 2019, izvirni znanstveni članek

Opis: The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.
Ključne besede: restaurant industry, service quality, rural areas, Slovenian Istria
Objavljeno v RUP: 30.11.2021; Ogledov: 2936; Prenosov: 44
Celotno besedilo (3,64 MB)

Restaurant quality, a cross-national comparison between two neighbouring North Mediterranean domestic customers´ perspective
Marko Kukanja, Tanja Planinc, 2015, izvirni znanstveni članek

Ključne besede: domestic customers, restaurant industry, service quality, DINESERV, Opatija, Portorož
Objavljeno v RUP: 08.08.2016; Ogledov: 5147; Prenosov: 95
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Restaurant quality measurement based on marketing factors : the managersʹ perspective
Marko Kukanja, 2015, izvirni znanstveni članek

Ključne besede: restaurant quality, service quality management, F&B management, marketing mix, Slovenia
Objavljeno v RUP: 08.08.2016; Ogledov: 5164; Prenosov: 73
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Gradivo ima več datotek! Več...

A successful CRM implementation project in a service company : case study
Franka Piskar, Armand Faganel, 2009, izvirni znanstveni članek

Ključne besede: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia
Objavljeno v RUP: 10.07.2015; Ogledov: 5151; Prenosov: 44
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The service university
Arild Tjeldvoll, 2010, izvirni znanstveni članek

Ključne besede: service university, quality, information technology, academic freedom, management
Objavljeno v RUP: 15.10.2013; Ogledov: 5029; Prenosov: 77
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