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Sistem vodenja kakovosti po standardu ISO 9001:2000
Marjan Drnovšek, 2011, undergraduate thesis

Keywords: ISO 9000:2000, industriija, avtomobili, kakovost, standardi, certifikati, management, procesi, organiziranost
Published in RUP: 15.10.2013; Views: 4320; Downloads: 157
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2.

The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies
Franka Piskar, 2007, original scientific article

Keywords: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standards
Published in RUP: 15.10.2013; Views: 4391; Downloads: 89
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