Ključne besede: customer complaints, organizational responses, satisfaction, repurchase intension, word of mouth commmunication, northern Cyyprus, hotel industryObjavljeno v RUP: 15.10.2013; Ogledov: 5295; Prenosov: 72 Povezava na celotno besedilo
Ključne besede: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standardsObjavljeno v RUP: 15.10.2013; Ogledov: 4937; Prenosov: 89 Povezava na celotno besedilo