1. Consumer expectations in the context of unique tourism productsŽana Čivre, Petra Rebec, Petra Zabukovec Baruca, 2024, izvirni znanstveni članek Opis: In response to the contemporary trend of tourists actively seeking novel, unique, and distinctive experiences, this study explores the relationship between tourists’ perceptions of the uniqueness of tourism products and their expectations. Spe-cifically, it focuses on the coastal destinations of Piran and Portorož in Slovenia, analysing four unique experiences: Gourmet Olive Tours, Fonda Fish Garden, The Disappearance of Tartini’s Violin, and E-bike Extravaganza Mareatour. Using a qu-antitative approach, the study supports the hypothesis that the perceived uniqu-eness of new tourism products significantly influences tourists’ expectations. The findings support the hypothesis, revealing that the perceived uniqueness of an expe-rience is closely tied to its incorporation of local character and a strong experiential or personal touch. For instance, the Gourmet Olive Tour experience, perceived as the most unique, offers tourists immersive encounters within a landscape park and interactions with a local olive family. Furthermore, the study identifies a hierar-chy of expectations among tourists, ranging from increasing knowledge of the local offer, traditions, and history, to seeking unique activities and having confidence that the experience will meet their expectations. In conclusion, the research underscores that consumers harbour high expectations for unique experiences, underlining the importance of infusing tourism products with experiential and emotional elements. The positive correlation between perceived uniqueness and expectations undersco-res the imperative for crafting distinct and memorable tourism offerings. The study enriches our understanding of the relationship between perceived uniqueness and expectations, offering insights for destination marketers creating distinctive tou-rism products. It also provides recommendations for future research, enhancing scholarly discourse on tourism product development and consumer behaviour.
Ključne besede: consumer expectations, unique tourism products, destination, tourism experience
Objavljeno v RUP: 10.04.2025; Ogledov: 313; Prenosov: 3
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2. Unique destination attributes as a basis of tourism experiencePetra Zabukovec Baruca, Žana Čivre, 2022, izvirni znanstveni članek Opis: In today’s highly competitive tourism market, tourists are not only interested in new, unique tourism products and services, but also in unique tourism experiences, as experiences represent an important competitive advantage for a destination. Therefore, the aim of this paper is to explore the attributes of a destination’s identity that are defined as unique, by analysing unique experiences in three main coastal destinations in Slovenian Istria and defining communication strategies to promote the uniqueness of their tourism experiences. The results of a qualitative research confirm that the uniqueness of tourism experiences results from the attributes of the destination’s identity. These attributes primarily relate to nature and natural resources, cultural heritage, and culinary experiences. The unique tourism experiences are conveyed through speciality, innovation, authenticity and various positive emotions such as hedonism, excitement, curiosity, surprise, happiness, and pleasure to ensure memorable value-added experiences and encourage tourists to visit year-round. The study contributes to the knowledge of unique tourism experiences. Finally, theoretical implications, limitations, and recommendations for future research are provided.In today’s highly competitive tourism market, tourists are not only interested in new, unique tourism products and services, but also in unique tourism experiences, as experiences represent an important competitive advantage for a destination. Therefore, the aim of this paper is to explore the attributes of a destination’s identity that are defined as unique, by analysing unique experiences in three main coastal destinations in Slovenian Istria and defining communication strategies to promote the uniqueness of their tourism experiences. The results of a qualitative research confirm that the uniqueness of tourism experiences results from the attributes of the destination’s identity. These attributes primarily relate to nature and natural resources, cultural heritage, and culinary experiences. The unique tourism experiences are conveyed through speciality, innovation, authenticity and various positive emotions such as hedonism, excitement, curiosity, surprise, happiness, and pleasure to ensure memorable value-added experiences and encourage tourists to visit year-round. The study contributes to the knowledge of unique tourism experiences. Finally, theoretical implications, limitations, and recommendations for future research are provided.
Ključne besede: uniqueness, destination, unique attributes, tourism experience
Objavljeno v RUP: 03.11.2023; Ogledov: 1157; Prenosov: 8
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4. Employment experience of immigrant workers in tourismAlja Žigo, Janja Gabruč, Emil Juvan, 2017, drugi znanstveni članki Opis: This research explores the experience of immigrants employed in tourism in Slove- nia. Four main areas were studied: (1) formal regulation of working and living, (2) health and social care, (3) job satisfaction, and (4) integrationinto the Slovenianen- vironment. The causes for this research were recent stories in various media regard- ingforeignworkersinSlovenianeconomyandlittletonoresearchstudiesinthefield of tourism. The idea of the article was to demonstratethe employment of labour mi- grants% experiences in tourism and to make proposals to improve the employment experience in the future. We started out by studying the existing theory, and then performed qualitative research, in which the employment experiences of four im- migrants was studied in the previously mentioned four identified areas. Interviews were carried out with immigrants from different countries and of different profes- sions,andwerelaterevaluatedwithcontentanalysis.Theresultsofthestudyshow that the employment experience of immigrants employed in tourism in Slovenia is both positive and negative, as there were positive and negative factors of experience identifiedin all areasof research.We do notwantto give a generalisedassessmentof theexperience,but rathershow certainviewsandexperiences;basedonthat,wecan learn.Theresultsdonotapplytotheentirepopulation,butwiththemwepresentthe diversity of the subject. The greatestlimitation while researchingwas finding partic- ipants. Initially, proposals for improvement are given on three levels; government, employer, and society. The main improvement should be the better flow of infor- mation, for which we suggest transferringmore information online. Slovene society should be striving for tolerance so that foreigners would feel more welcomed.
Ključne besede: tourism labour, immigrants, employment experience
Objavljeno v RUP: 20.11.2021; Ogledov: 1752; Prenosov: 23
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