Opis: The purpose of this paper was to investigate service quality in restaurants operating in the rural area of Slovenian Istria. The dinerserv tool was used as a research instrument. The research sample consisted of 25 restaurant facilites and 250 valid questionnaires completed by domestic guests.Ključne besede: restaurant industry, service quality, rural areas, Slovenian IstriaObjavljeno v RUP: 30.11.2021; Ogledov: 578; Prenosov: 29 Polno besedilo (3,64 MB)
Ključne besede: domestic customers, restaurant industry, service quality, DINESERV, Opatija, PortorožObjavljeno v RUP: 08.08.2016; Ogledov: 2563; Prenosov: 88 Povezava na polno besedilo
Ključne besede: restaurant quality, service quality management, F&B management, marketing mix, SloveniaObjavljeno v RUP: 08.08.2016; Ogledov: 2639; Prenosov: 70 Povezava na polno besediloGradivo ima več datotek! Več...
Ključne besede: customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, SloveniaObjavljeno v RUP: 10.07.2015; Ogledov: 2947; Prenosov: 36 Povezava na polno besedilo
Ključne besede: service university, quality, information technology, academic freedom, managementObjavljeno v RUP: 15.10.2013; Ogledov: 2640; Prenosov: 71 Povezava na polno besedilo
