| Title: | When brand community participation feels effortless : an integrative framework of motivation, trust, interaction fluency, and consumer engagement |
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| Authors: | ID Faganel, Armand (Author)
ID Dakič, Polona (Author) |
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| Files: |  https://www.mdpi.com/2076-3387/16/10/470
 RAZ_Faganel_Armand_2026.pdf (475,30 KB)
MD5: 77E4C7D5C842E5873988D77146242362
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| Language: | English |
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| Work type: | Article |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | FM - Faculty of Management
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| Abstract: | Online brand communities enable knowledge exchange, peer support, content creation, and value co-creation, yet technically simple participation can feel costly while objectively demanding activity can feel smooth. This conceptual article develops the Effortless Brand Community Engagement Framework (EBCEF) to explain that anomaly. A structured integrative review directly consulted 58 cited sources, using a published review of 88 records and 41 included studies as inherited synthesis rather than as a newly screened corpus. Abductive theory development distinguishes perceived participation effort as a seven-dimensional resource appraisal from interaction fluency as the subsequent technological, interpretive, and social smoothness of participation. The five-stage framework links design and governance to psychological and relational mechanisms, effort, fluency, consumer engagement, observable participation behavior, continued participation, and downstream outcomes. Twelve proposition sets specify core paths and selected moderators, while the effortlessness paradox predicts when high-intensity or low-control features generate overload, privacy concern, reactance, or fatigue. The EBCEF advances theory by separating engagement from its behavioral and longitudinal consequences and offers managers a diagnostic basis for removing unnecessary burdens while preserving autonomy, meaningful challenge, trust, and consumer control. The constructs and dimensions remain theoretical expectations requiring empirical validation. |
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| Keywords: | online brand communities, consumer engagement, perceived participation effor, interaction fluency, self-determination, trust, value co-creation, brand advocacy |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Publication date: | 29.09.2026 |
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| Year of publishing: | 2026 |
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| Number of pages: | str. 1-25 |
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| Numbering: | Vol. 16, issue 10, [article no.] 470 |
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| PID: | 20.500.12556/RUP-23741  |
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| UDC: | 659.1 |
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| ISSN on article: | 2076-3387 |
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| DOI: | 10.3390/admsci16100470 |
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| COBISS.SI-ID: | 293392643 |
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| Publication date in RUP: | 02.10.2026 |
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| Views: | 118 |
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| Downloads: | 5 |
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