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1.
CAF EPI
2011, professional monograph

Found in: osebi
Keywords: kakovost, uspešnost poslovanja, management
Published: 15.10.2013; Views: 2652; Downloads: 23
URL Full text (0,00 KB)

2.
Trendi evropske in slovenske kakovosti
Gordana Žurga, 2006, original scientific article

Found in: osebi
Keywords: kakovost, menedžment, javna uprava, projekti, novi javni menedžment
Published: 15.10.2013; Views: 2644; Downloads: 20
URL Full text (0,00 KB)

3.
Motivacija zaposlenih
Jasna Zajc, 2008, undergraduate thesis

Found in: osebi
Keywords: motivacija, komuniciranje, vodenje, zadovoljstvo zaposlenih, človeški kapital, izobraževanje, usposabljanje, nagrajevanje
Published: 15.10.2013; Views: 1871; Downloads: 43
URL Full text (0,00 KB)
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4.
Vloga društev pri zagotavljanju prometne varnosti
Aleš Venko, 2009, undergraduate thesis

Found in: osebi
Keywords: promet, varnost, nepridobitne organizacije, društva, poškodbe, vizija, strategije
Published: 15.10.2013; Views: 1687; Downloads: 35
URL Full text (0,00 KB)
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5.
Editorial
Gordana Žurga, 2010, preface, afterword

Found in: osebi
Keywords: IJOS, uvodnik, organizacijske študije
Published: 15.10.2013; Views: 1849; Downloads: 18
URL Full text (0,00 KB)
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6.
Pomen vodenja in komuniciranja ob spreminjanju v neprofitni organizaciji
Marjana Nemanič, 2010, undergraduate thesis

Found in: osebi
Keywords: vodja, vodenje, komuniciranje, management, speminjanje, sestanki, neprofitne organozacije, hierarhija
Published: 15.10.2013; Views: 1376; Downloads: 53
URL Full text (0,00 KB)
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7.
Quality public services dimensions model as a basis for better customer satisfaction management
Massimo Manzin, Gordana Žurga, Boris Mrak, 2012, original scientific article

Abstract: In the paper, the importance of quality public services dimensions for achieving higher customer satisfaction is presented and explored on the example of Slovenian administrative units. Purpose of the research was to identify which quality dimensions are the most relevant for quality service delivery in Slovene administrative units in order to contribute to strengthening their customer satisfaction management. Survey questionnaire was developed to gather the research data and as the research methodology, structural equation modelling was used. Based on the research data from 402 respondents and the analysis conducted, the standardized model of the administrative procedure quality estimation was developed. The results prove that two latent variables - procedures and employees - exert the greatest influence on the general assessment of administrative procedure quality. Also other findings and conclusions are presented and discussed in the paper and some areas for further research and investigation are indicated.
Found in: osebi
Keywords: quality, public services, dimensions, structural equation modelling, customer satisfaction
Published: 15.10.2013; Views: 1551; Downloads: 33
URL Full text (0,00 KB)

8.
Javne storitve med kakovostjo, učinkovitostjo in javnim interesom
Gordana Žurga, 2007, published professional conference contribution

Found in: osebi
Keywords: kakovost, javna uprava, management v javni upravi, kakovost v javni upravi
Published: 15.10.2013; Views: 1924; Downloads: 54
URL Full text (0,00 KB)

9.
Slovenija na pragu novih priložnosti
Gordana Žurga, 2004, other monographs and other completed works

Found in: osebi
Keywords: Rastoča knjiga, Slovenija, Evropska unija, kakovost, javna uprava, management kakovosti
Published: 15.10.2013; Views: 1455; Downloads: 11
URL Full text (0,00 KB)

10.
IQUAL - Improving quality of public management through application of the CAF model - APPROVED
Dmitry Maslov, Gordana Žurga, Ilze Kurme, Oleg Stanislavovich Tarbinskii, 2009, project documentation (preliminary design, working design)

Found in: osebi
Keywords: javna uprava, management kakovosoti, CAF, projekti
Published: 15.10.2013; Views: 2966; Downloads: 12
URL Full text (0,00 KB)

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