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6. Ugotavljanje kakovosti storitev v splošnih knjižnicahIgor Podbrežnik, Štefan Bojnec, 2013, scientific monograph Keywords: splošne knjižnice, knjižnične storitve, ocenjevanje kakovosti, anketni vprašalniki, statistični podatki, analize podatkov, Slovenija Published in RUP: 21.12.2015; Views: 2621; Downloads: 113 Full text (1,52 MB) |
7. University of Primorska University Library : from ideas (2003) across borders (2013) to the goal (2023)Petruša Miholič, 2015, published professional conference contribution abstract Keywords: visokošolske knjižnice, univerzitetne knjižnice, reorganizacija, knjižnične storitve, Univerza na Primorskem, academic libraries, university libraries, library services, reorganization, University of Primorska Published in RUP: 15.10.2015; Views: 3460; Downloads: 34 Link to full text |
8. Od zadovoljnega k uspešnemu uporabniku knjižnic : konceptualni in metodološki elementi raziskovanja uporabnikovAndrej Pinter, 2004, original scientific article Abstract: This paper deals with a specific segment of libraries' activities which has been much exposed recently - the user. For the library of today, opinions of its users are no longer a curiosity; they are an important aspect of its research activities and also of its administrative practices. The purpose of this paper is thus twofold: to outline a broader framework of library users research and to discuss selected dilemmas that commonly arise in this framework. As users research has become a prominent activity in the international arena and has also established itself in Slovenia, the paper comments on most popular measurement instruments for library users research (SERVQUAL, LibQUAL+) and also on the ways of defining key dimensions of users'perceptions of the library service. Special attention is placed on a systematic distinction between the concept of library service quality and users' satisfaction. This is an important conceptual dilemma which also affects research methodology. The concluding part of the paper presents and empirical analysis of the relation between the selected dimensions of users' satisfaction and their success in searching for desired library materials. This problem is conceptually extracted from contemporary debates about the results of users' research, whereas in practical terms it derives from the context of one of the public libraries in Ljubljana. Keywords: knjižnice, bibliotekarstvo, uporabniki, metodologija, mnenjske raziskave Published in RUP: 10.07.2015; Views: 2336; Downloads: 90 Link to full text |
9. Splošne knjižnice - učeče se organizacijeValerija Rant Tišler, 2006, undergraduate thesis Keywords: učeča se organizacija, učenje, vrednotenje učenja, vodenje, upravljanje z znanjem, management, zaposleni, nepridobitne organizacije, splošne knjižnice, diplomska dela Published in RUP: 15.10.2013; Views: 2737; Downloads: 130 Link to full text This document has more files! More... |
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