Search the repository

Abstract: The purpose of this research was to determine social interaction between hospitality employees and their guests, and consequently assess how front-line employees categorize and stereotype hotel guests based on their facial attractiveness with reference to three main characteristics. Social stereotypes represent a means of information transmission in the communication process and can enable a more rapid transfer of information during the service delivery in the hospitality industry. The experimental research was conducted with 113 hospitality employees at seven hospitality organizations on the Slovenian coast. The results showed a correlation between the perception of hotel guests' facial attractiveness with their assumed characteristics that can lead to stereotyping. Hotel employees often link the guests' facial attractiveness with three common perceived characteristics - guests' propensity to spend, guests' predisposition to being demanding and guests' 'kindness', and tend to stereotype them on the same basis. These research findings contribute to a better understanding of the complex interactions that occur during a service encounter and show how facial attractiveness of guests plays an important role in the construction of stereotypes by the hospitality employees.
Keywords: storitve, socialna interakcija, privlačnost obraza, stereotipi, eksperimentalna raziskava, turizem
Published in RUP: 15.10.2013; Views: 12385; Downloads: 68
Link to full text

Keywords: šport, turizem, ponudba, naravne danosti
Published in RUP: 15.10.2013; Views: 3171; Downloads: 142
Link to full text
This document has more files! More...

Abstract: Gradnja specializiranih jezikovnih korpusov pomeni nujo in priložnost, da se na osnovi širokega nabora besedil v dejanski rabi na posameznih predmetnostnih področjih nanovo preveri, kateri so ključni elementi funkcijskosti in jezikovne členjenosti. V prispevku na osnovi primera gradnje specializiranega jezikovnega korpusa na področju turizma odpiramo vprašanje definicije funkcijske jezikovne zvrstnosti in v njenem okviru strokovnih jezikov ter podajamo utemeljitev terminov podro.na jezikovna in besedilna zvrstnost ter posledično terminov področni govor, področna besedila in področni jeziki.
Keywords: diskurz, funkcijska jezikovna zvrstnost, besedilna zvrstnost, specializirani jezikovni korpusi, turizem
Published in RUP: 15.10.2013; Views: 3802; Downloads: 50
Link to full text

Keywords: navtični turizem, obremenjevanje okolja, dejavnosti obremenjevanja, slovensko morje, križarski turizem, občina Koper, občina Izola, občina Piran, geografija, diplomska dela
Published in RUP: 15.10.2013; Views: 3786; Downloads: 138
Full text (4,19 MB)

Keywords: podjetništvo, ženske, Slovenija, podeželje, turizem
Published in RUP: 15.10.2013; Views: 2642; Downloads: 88
Link to full text