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Title:Komunikacija s težavnimi strankami v klicnem centru : zaključna projektna naloga
Authors:ID Milanović, Saša (Author)
ID Sedmak, Suzana (Mentor) More about this mentor... This link opens in a new window
Files:.pdf FM_Milanovic_Sasa_i2022.pdf (457,32 KB)
MD5: 90F6D289E6FC3E6CCF520B3EC375B67B
 
Language:Slovenian
Work type:Final paper
Typology:2.11 - Undergraduate Thesis
Organization:FM - Faculty of Management
Keywords:komunikacija, težavne stranke, klicni centri, tehnike komuniciranja
Place of publishing:Koper
Place of performance:Koper
Publisher:[S. Milanović]
Year of publishing:2022
Year of performance:2022
Number of pages:IX, 31 str., [5] str. pril.
PID:20.500.12556/RUP-18039 This link opens in a new window
UDC:654.02:658.64(043.2)
COBISS.SI-ID:111246083 This link opens in a new window
Publication date in RUP:10.06.2022
Views:997
Downloads:54
Metadata:XML RDF-CHPDL DC-XML DC-RDF
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Secondary language

Language:English
Keywords:communication, difficult customers, call centre, communication techniques


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