Komunikacija s težavnimi strankami v klicnem centru : zaključna projektna naloga

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Title:	Komunikacija s težavnimi strankami v klicnem centru : zaključna projektna naloga
Authors:	ID Milanović, Saša (Author) ID Sedmak, Suzana (Mentor) More about this mentor...
Files:	FM_Milanovic_Sasa_i2022.pdf (457,32 KB) MD5: 90F6D289E6FC3E6CCF520B3EC375B67B
Language:	Slovenian
Work type:	Final paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FM - Faculty of Management
Keywords:	komunikacija, težavne stranke, klicni centri, tehnike komuniciranja
Place of publishing:	Koper
Place of performance:	Koper
Publisher:	[S. Milanović]
Year of publishing:	2022
Year of performance:	2022
Number of pages:	IX, 31 str., [5] str. pril.
PID:	20.500.12556/RUP-18039
UDC:	654.02:658.64(043.2)
COBISS.SI-ID:	111246083
Publication date in RUP:	10.06.2022
Views:	1653
Downloads:	73
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Language:	English
Keywords:	communication, difficult customers, call centre, communication techniques

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