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Title:Vpliv dejavnikov kakovosti storitve na zvestobo kupcev : magistrska naloga
Authors:ID Resinovič, Petra (Author)
ID Janeš, Aleksander (Mentor) More about this mentor... This link opens in a new window
Files:.pdf Resinovic_Petra_20161221.pdf (1,39 MB)
MD5: 91B34D52BD21465A2EC75C9BBEA792FE
 
Language:Slovenian
Work type:Master's thesis
Typology:2.09 - Master's Thesis
Organization:FM - Faculty of Management
Keywords:turizem, hotelirstvo, storitve, kakovost, management kakovosti, kupci, zvestoba
Place of publishing:Koper
Place of performance:Koper
Publisher:[P. Resinovič]
Year of publishing:2016
Year of performance:2016
Number of pages:XI, 95 str., [2] str. pril.
PID:20.500.12556/RUP-16450 This link opens in a new window
UDC:005.336.3(043.2)
COBISS.SI-ID:1538997700 This link opens in a new window
Publication date in RUP:06.06.2021
Views:985
Downloads:47
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Secondary language

Language:English
Keywords:tourism, hotels, services, quality, quality management, customers, loyalty


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