Vpliv digitalizacije procesa ravnanja odnosov z odjemalci na uspešnost prodajnega procesa izbranega podjetja : magistrska naloga

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Title:	Vpliv digitalizacije procesa ravnanja odnosov z odjemalci na uspešnost prodajnega procesa izbranega podjetja : magistrska naloga
Authors:	ID Šinkovec, Nina (Author) ID Godnov, Uroš (Mentor) More about this mentor...
Files:	FM_Sinkovec_Nina_i2021.pdf (1,30 MB) MD5: C0910A6CDF7620CE7B06DA6D62F148B2
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FM - Faculty of Management
Keywords:	ravnanje odnosov z odjemalci, klicni center, kazalniki uspešnosti, digitalizacija, Cocos CRM
Place of publishing:	Koper
Place of performance:	Koper
Publisher:	[N. Šinkovec]
Year of publishing:	2021
Year of performance:	2021
Number of pages:	IX, 67 str., [4] str. pril.
PID:	20.500.12556/RUP-17154
UDC:	659.186:658.8(043.2)
COBISS.SI-ID:	83781123
Publication date in RUP:	05.11.2021
Views:	1757
Downloads:	66
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Language:	English
Keywords:	customer relationship management, call center, key performance, digitalization, Cocos CRM

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