| Title: | Fintech and e-payment methods in tourism and hospitality : examining customers' e-satisfaction, e-loyalty, and e-trust during the travel experience |
|---|
| Authors: | ID Kamel, Noha Ahmed (Author)
ID Youssif, Marwa (Author) |
|---|
| Files: |  ZUP_Kamel_Noha_Ahmed_2026.pdf (556,47 KB)
MD5: E047D9B9C3EC3B130B381B9CC1DE56F8
 https://www.hippocampus.si/ISSN/2335-4194/19.71-89.pdf
|
|---|
| Language: | English |
|---|
| Work type: | Unknown |
|---|
| Typology: | 1.01 - Original Scientific Article |
|---|
| Organization: | ZUP - University of Primorska Press
|
|---|
| Abstract: | This study aims to examine the impact of electronic payment methods (EPMs) usage on customers’ e-satisfaction and how their e-satisfaction influences their e-loyalty. Additionally, it investigates the moderating role of customers’ e-trust in the relationship between EPMs usage and customers’ e-satisfaction. The population under study is travellers who have prior experience using e-payment methods within tour ism and hospitality transactions in the MENA region (Middle East and North Africa). Data were gathered online from 211 e-payment users using a convenience-based purposive sampling technique. The findings reveal that EPMs usage has a positive and significant impact on customers’ e- satisfaction. Additionally, customers’ e-satisfaction with EPMs has a positive impact on their e-loyalty. Furthermore, the moderating role of e-trust is significant but has a weak effect in the direction of the relationship between EPMs usage and customers’ e-satisfaction. This study provides valuable insights to enrich the existing literature on fintech services and e-payment methods, particularly in the tourism and hospitality industry. It also suggests how finance, tourism, and hospitality businesses can improve customers’ EPM experiences to boost e-satisfaction, e-loyalty, and e-trust. |
|---|
| Keywords: | fintech, electronic payment methods (EPMs), e-satisfaction, e-loyalty, e-trust |
|---|
| Publication status: | Published |
|---|
| Publication version: | Version of Record |
|---|
| Place of publishing: | Koper |
|---|
| Publisher: | University of Primorska Press |
|---|
| Year of publishing: | 2026 |
|---|
| Number of pages: | str. 71-89, 115 |
|---|
| Numbering: | Vol. 19, no. 1 |
|---|
| PID: | 20.500.12556/RUP-23340  |
|---|
| UDC: | 338.48 |
|---|
| ISSN on article: | 1855-3303 |
|---|
| DOI: | 10.26493/2335-4194.19.71-89 |
|---|
| COBISS.SI-ID: | 281659907 |
|---|
| Publication date in RUP: | 21.07.2026 |
|---|
| Views: | 122 |
|---|
| Downloads: | 7 |
|---|
| Metadata: |    |
|---|
|
:
|
Copy citation |
|---|
| | | | Average score: | (0 votes) |
|---|
| Your score: | Voting is allowed only for logged in users. |
|---|
| Share: |  |
|---|
Hover the mouse pointer over a document title to show the abstract or click
on the title to get all document metadata. |
