| Title: | A successful CRM implementation project in a service company : case study |
|---|
| Authors: | ID Piskar, Franka (Author)
ID Faganel, Armand (Author) |
|---|
| Files: |  http://www.dlib.si/details/URN:NBN:SI:doc-3OGHN0KX
|
|---|
| Language: | English |
|---|
| Work type: | Not categorized |
|---|
| Typology: | 1.01 - Original Scientific Article |
|---|
| Organization: | FM - Faculty of Management
|
|---|
| Keywords: | customer relationship management, implementation, customer focus, process approach, quality, customer information, marketing, service company, Slovenia |
|---|
| Publisher: | Moderna organizacija |
|---|
| Year of publishing: | 2009 |
|---|
| Number of pages: | str. 199-208 |
|---|
| Numbering: | Let. 42, št. 5 |
|---|
| PID: | 20.500.12556/RUP-4903  |
|---|
| ISSN: | 1318-5454 |
|---|
| UDC: | 658.89:005.6 |
|---|
| COBISS.SI-ID: | 3304407 |
|---|
| Publication date in RUP: | 10.07.2015 |
|---|
| Views: | 3631 |
|---|
| Downloads: | 41 |
|---|
| Metadata: |    |
|---|
|
:
|
Copy citation |
|---|
| | | | Average score: | (0 votes) |
|---|
| Your score: | Voting is allowed only for logged in users. |
|---|
| Share: |  |
|---|
Hover the mouse pointer over a document title to show the abstract or click
on the title to get all document metadata. |
