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112. Facial attractiveness and stereotypes of hotel guestsŽana Čivre, Mladen Knežević, Petra Zabukovec Baruca, Daša Fabjan, 2013, izvirni znanstveni članek Opis: The purpose of this research was to determine social interaction between hospitality employees and their guests, and consequently assess how front-line employees categorize and stereotype hotel guests based on their facial attractiveness with reference to three main characteristics. Social stereotypes represent a means of information transmission in the communication process and can enable a more rapid transfer of information during the service delivery in the hospitality industry. The experimental research was conducted with 113 hospitality employees at seven hospitality organizations on the Slovenian coast. The results showed a correlation between the perception of hotel guests' facial attractiveness with their assumed characteristics that can lead to stereotyping. Hotel employees often link the guests' facial attractiveness with three common perceived characteristics - guests' propensity to spend, guests' predisposition to being demanding and guests' 'kindness', and tend to stereotype them on the same basis. These research findings contribute to a better understanding of the complex interactions that occur during a service encounter and show how facial attractiveness of guests plays an important role in the construction of stereotypes by the hospitality employees. Ključne besede: storitve, socialna interakcija, privlačnost obraza, stereotipi, eksperimentalna raziskava, turizem Objavljeno v RUP: 15.10.2013; Ogledov: 12365; Prenosov: 68 Povezava na celotno besedilo |
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116. A research of critical factors in the cloud service approachHeli Nevala, Christina Ollila-Tåg, Pia Pitkäkoski, Josu Takala, Jari Toivola, 2012, izvirni znanstveni članek Opis: The purpose of this study is to find out how to manage knowhow in an old company with a new service. There are many different matters of concern when launching a new service on the market. That is why the aim of this study was to give priority to areas in managing the knowhow and thus support the management to aim in the right direction from the very beginning. This can also work as a competitive advantage for the new service. The point of view has been gained from management students who are experienced in business life. The group members had a realistic basis from their experiences to compare the existing systems to this new one. The chosen view can also help an existing company to see its own functions and processes in a new way, which tends to become difficult after years of operation. This leads to another positive aspect - improvement and developing. The study is based on the Critical Factor Index method which had here a different function than it usually does. Basically all the other results given by the Critical Factor Index are based on a questionnaire inside the companies. In this case, the study was carried out by using external experts. The aim of the study was also to find out the differences pointed out between different answering groups: managers, sales personnel and experts. Ključne besede: odločanje, poslovne strategije, razporejanje virov, storitve v oblaku, programska oprema Objavljeno v RUP: 15.10.2013; Ogledov: 2993; Prenosov: 79 Povezava na celotno besedilo |
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118. Informacije javnega značaja lokalne skupnostiViktorija Kreča, 2004, diplomsko delo Ključne besede: lokalna skupnost, informacije javnega značaja, spletne strani, e-uprava, e-občina, e-administracija, e-storitve, upravni postopki, diplomska dela Objavljeno v RUP: 15.10.2013; Ogledov: 3121; Prenosov: 131 Celotno besedilo (570,03 KB) |
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